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If you’ve just received a Moniepoint ATM card, activating it is a simple process that ensures you or your customer can start using it for withdrawals, payments, and other transactions. This guide will walk you through the full process of how to activate Moniepoint ATM card using the Moniepoint dashboard.

See Also: How to Get Moniepoint POS in 2025

What You Need to Activate a Moniepoint ATM Card

Before starting the activation process, ensure you have the following:

• A Moniepoint ATM card (issued by an agent or requested through an account)
• Access to the Moniepoint dashboard
• Stable internet connection
• The card’s activation code or QR code
• The customer is available for face verification.

Step-by-Step Guide on How to Activate a Moniepoint ATM Card

1. Log into the Moniepoint Dashboard.

Begin by logging into your Moniepoint dashboard using your credentials. Once you’re in, look at the bottom menu and tap on the “Card” section.

2. Locate the Card

In the card section, you’ll see a list of issued cards. Find the specific card you want to activate and click “View Details.”

3. Accept the Card

If you’re physically holding the card, tap “Accept” to confirm possession. This step must be completed before proceeding.

4. Scan the QR code or enter the activation code.

You’ll be prompted to either scan the QR code located at the back of the card or enter the activation code manually. Scanning is usually faster and more convenient.

5. Set the ATM PIN.

After entering or scanning the activation code, the next screen will ask you to create a 4-digit ATM PIN. This PIN will be used for ATM and POS transactions.

6. Face Verification

The system will now perform facial recognition. Ask the customer to look directly into the camera and smile slightly. The app compares this selfie with the one registered on the account to verify identity.

7. Confirmation and Activation

Once the face verification is successful, the system will complete the activation. A one-time debit of ₦1,000 will be charged from the customer’s wallet. The card is now ready to be used.

See Also: How to Use Moniepoint POS Machine: A Step-by-Step Guide

Common Issues and Solutions

• Network delays: If the activation takes longer than expected, ensure your internet connection is stable.
• Failed face scan: Ask the customer to reposition their face and maintain a neutral or slight smile.
• Card not showing: Make sure the card was properly pushed to the customer’s account from the backend.

FAQs About Activating a Moniepoint ATM Card

1. How long does it take to activate a Moniepoint ATM card?
It usually takes less than 5 minutes if the network is stable and the customer is available for face verification.

2. Can I activate a card without the customer present?
No. The customer must be physically present for face recognition during activation.

3. Is there a fee for activating the card?
Yes, a ₦1,000 activation fee is automatically debited from the customer’s Moniepoint wallet.

4. What if the QR code is damaged or not scanning?
You can manually enter the activation code printed on the back of the card.

5. Can I change the card PIN after activation?
Yes, the customer can change their card PIN through the Moniepoint dashboard or app after activation.

Final Thoughts

Activating a Moniepoint ATM card is straightforward when you follow the right steps. From logging into the dashboard to face verification, the process ensures security and convenience for both agents and customers. Always ensure the customer is present and that your network connection is strong to avoid delays.

If you’re a Moniepoint agent, bookmarking this guide can help speed up future activations and improve customer satisfaction.